Willowbridge captures every minute your team spends keeping Medicare patients out of the ER — every chart review, phone call, medication reconciliation, family conversation — and packages it into a claim that survives an audit. No more guessing how much CCM you did this month.
CMS pays for this care — and the published evidence says it works. The hard part isn't deciding to do it. It's capturing the cognitive minutes, across a staff team, in a record that survives an audit. Most practices leave the revenue, and the outcomes, on the table.
Willowbridge runs the whole loop. The same encounter timer that surfaces the next-most-important patient also writes the note, attaches it to the right CPT code, and queues the claim with its audit packet pre-assembled. Your team works the panel; the billing happens around them.
The hardest part of CCM isn't the care — it's tracking the care in a way that's still defendable in November when the auditor asks about a claim from March. Here's what one encounter looks like from start to claim.
The timer starts when you click into a patient's call queue, pauses when you switch contexts, and resumes when you return. Cumulative across the whole care team for the calendar month.
Tap "medication adherence," "symptom check," "care coordination," "SDOH" — the note drafts itself from the patient's chart, vitals, and recent reading history. You edit prose, not blank pages.
A small reminder in the banner shows how close you are to 20 minutes for 99490, 40 for the +20 add-on, 60 minutes for complex CCM. Never bill short. Never bill long without the modifier.
The rendering provider signs the note inline. The claim is queued automatically. No "billing review" bottleneck, no end-of-month scramble across 200 charts.
From CCM and RPM to the more nuanced revenue lines like Principal Care Management, Behavioral Health Integration, and Transitional Care Management — Willowbridge models the time thresholds, eligibility rules, and modifier interactions for each one. Add a program, and the worklist updates the same day.
Every billable encounter Willowbridge sends has a complete, contemporaneous audit packet attached. Not a PDF you generated after the fact — a chained, timestamped record of who did what, when, and on which version of the care plan. If your MAC opens a TPE or sends an ADR, your response is already written.
Every enrolled patient gets a portal at demo.willowbridge.app/p/<token> — no app to download, no password to forget. It shows the goals you agreed on, the medications they're taking, the team behind them, and a one-tap check-in that flows directly back into your worklist.
Three goals, five medications, one team — kept up to date after every visit.
Most primary care panels enrolled in CCM bill roughly half the months they're eligible. The math at scale is hard to ignore. Drop your numbers in — the model uses 2025 PFS national rates and conservative enrollment factors.
Adjust the numbers to your practice. The breakdown updates in real time. CCM is the easy entry point — most panels see this revenue captured within the first 90 days.
FHIR R4 in, FHIR R4 out. Encounter notes write back. Claims flow into your existing biller's queue as standard X12 837P. Device readings stream in from the cuff, the scale and the pulse-ox on the patient's kitchen counter. Standards-based by design — no proprietary connector to wait on.
Willowbridge speaks the standards your EHR, clearinghouse and devices already support. Specific vendor connectors are scoped per practice during onboarding.
Built HIPAA-first. A signed BAA is in place before any real patient data flows. Data is encrypted with a per-tenant key, tenants are isolated at the database, and the audit log is cryptographically signed and independently verifiable.
A Business Associate Agreement is executed before a practice's real patient data touches the system. No PHI flows until it's signed.
Each tenant's data is envelope-encrypted with its own dedicated key. Offboarding rotates the key so the data is rendered unrecoverable.
Every read and write is recorded to an append-only log whose entries are cryptographically signed (Ed25519) — so the record can be independently verified, not just trusted.
Per-tenant Postgres row-level security: a query that forgets its tenant scope returns nothing. Isolation doesn't depend on application code being perfect.
Runs in a U.S. AWS region via our infrastructure provider. Backups encrypted. No offshore processors in the PHI data path.
SOC 2 Type II is on the roadmap — not yet certified. We'll share our current security posture and where we are on the path on request, under NDA. No badges we haven't earned.
Your biller, your sweep, your money. Willowbridge generates the 837P with all the right modifiers and pushes it into your clearinghouse — the same path your E/M claims take today. We don't take a cut of the claim. We're a SaaS subscription.
Every minute logged carries a signed entry with the staff member's NPI / role, the modality (phone, chart review, secure msg, video), the patient, and the timestamp. The cumulative monthly total rolls up automatically and is locked to the rendering provider's co-signature. CMS guidance allows clinical staff time under general supervision; Willowbridge enforces the supervision relationship at the claim level.
One click on the claim in your billing dashboard generates a paginated PDF: cover sheet, patient consent, care plan version pinned to the date of service, the chronological activity log, the signed encounter note, and the SHA fingerprint of every record. We've shipped these into TPE responses with three of the top-five MACs without a single down-code.
Two weeks for an EHR integration with FHIR-capable systems (Epic, Athena, eClinicalWorks). Three weeks for older systems where we pull via HL7 v2. A 30-minute training for navigators. First billable encounter typically lands in week two.
Yes, with the right modifier and place-of-service interactions. Willowbridge knows the rules: CCM and PCM aren't billable in the same month; CCM and TCM can't overlap the TCM 30-day window; RPM and CCM minutes can't double-count the same activity. The worklist tells your team which program any given encounter is contributing to before the encounter starts.
G0511 is fully supported — including the new 2024 unbundling where G0511 can be billed alongside specific BHI/CHI codes. We handle the cost-report implications and the supplemental payment workflow.
PMPM, billed monthly, scaled to your enrolled-and-consented patient count. Most practices break even in month two and net 15–20× their subscription by month six. No setup fee, no charge for the audit packet, no per-claim cut.
A 20-minute call with a Willowbridge clinical lead. We'll pull a sample month from your EHR (a Business Associate Agreement comes first), run it through the model, and show you exactly what you delivered, what was billable, and what's recoverable retroactively.