Support
How can we help?
Willowbridge is provided through participating medical practices, so the fastest help usually starts with your practice or care team — but we're easy to reach directly, too.
Patients using the Willowbridge app
- Medical questions or symptoms: contact your care team through the app's Messages tab or call your doctor's office. If you think you are having an emergency, call 911 — the app is not for emergencies.
- Can't sign in / lost your registration link: your care team can issue a fresh registration link or QR code in seconds — call the office and ask.
- Forgot your PIN: ask your care team to reissue your access; you'll choose a new PIN.
- Deleting your app account: in the Willowbridge app, tap Remove my access at the bottom of the Home screen and confirm. Your sign-in is deleted right away and your care team is told; your medical record stays with your practice. If you share glucose readings, tap Stop sharing on Share my CGM first. If you can't use the app, ask your care team or email privacy@willowbridge.app. What is deleted and what is kept: Privacy Policy, section 6.6.
- Requesting or correcting your records: your medical practice is the custodian of your record — ask them directly (see our Privacy Policy, section 6).
Care teams using Willowbridge Care
- Account or access issues: your practice administrator manages logins, roles, and two-factor resets from Tenant Settings.
- Product questions or issues: use the in-app Support tab (it reaches us directly), or email us below.
Reach us directly
Email founder@willowbridge.app — we reply within one business day. Live platform availability is published at status.willowbridge.app. Security or privacy concern? Say so in the subject line and it goes to the top of the queue; our practices are covered by signed Business Associate Agreements and our Trust page describes the program.